Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, store, process, and protect personal information provided by users when they access our website, place an order, or interact with our services. We are committed to safeguarding user privacy and handling personal data responsibly and transparently. By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Information We Collect

We collect only the information that is necessary for operating our business and fulfilling customer orders. This may include, but is not limited to:

• Full name

• Mobile number and contact details

• Billing address

• Delivery address

• Postal / ZIP code

• Order details and purchase history

Additionally, we may collect limited technical data such as IP address, browser type, device information, and usage data to maintain website security, prevent fraud, and improve user experience.

3. Purpose of Data Collection

The information collected is used strictly for legitimate business purposes, including:

• Processing and fulfilling customer orders

• Confirming payments and generating invoices

• Coordinating delivery and determining service availability

• Communicating order updates, confirmations, or support responses

• Improving website functionality and service quality

• Complying with legal, regulatory, or record-keeping requirements

We do not collect personal data for unnecessary or unrelated purposes.

4. Billing Address vs Delivery Address

Billing address information is used primarily for invoicing, payment confirmation, and accounting purposes. Delivery address information is used exclusively to determine delivery eligibility, calculate delivery charges, and ensure accurate order fulfillment. Delivery services are restricted to designated service areas, and orders outside these limits may be cancelled.

5. Data Sharing and Disclosure

We do not sell, rent, lease, or trade your personal information to third parties. Personal data may only be shared in limited circumstances, such as:

• With delivery partners for order fulfillment

• With payment gateways for secure transaction processing

• When required by law, court order, or government authority

All third parties involved are expected to maintain confidentiality and use the information only for its intended purpose.

6. Payment Security

All payments are processed through secure third-party payment service providers. We do not store, access, or retain sensitive payment information such as debit card numbers, credit card details, UPI credentials, or banking passwords. Payment transactions are protected using industry-standard encryption and security protocols.

7. Data Protection and Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. While we take strong measures to secure your information, users acknowledge that no method of electronic storage or internet transmission is 100% secure, and absolute security cannot be guaranteed.

8. Delivery Area and Order Restrictions

Our services are limited to specific delivery areas. Orders placed from locations outside our serviceable regions may be automatically cancelled. Delivery charges may vary depending on distance and location, and any additional charges will be communicated before order confirmation. By placing an order, users agree to these delivery limitations.

9. Data Retention

We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce policies. Once data is no longer required, it is securely deleted or anonymized where feasible.

10. User Rights

Users have the right to request access to their personal information, request corrections, or request deletion of data, subject to legal and operational constraints. Requests can be made through our official contact channels. Certain information may be retained where required by law or for legitimate business reasons.

11. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.

12. Policy Updates and Changes

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, or service offerings. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

13. Contact and Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact us through the official contact details provided on our website. We are committed to addressing privacy concerns promptly and responsibly.